What Information We Hold and Why
When you open an account, we collect the information you provide directly — your name, email address, mobile number, and any payment method details you link, including JazzCash wallet IDs, Easypaisa account references, and Raast identifiers. We also collect technical data: device type, IP address, browser
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session and pages visited. This helps us keep your account secure, process payments correctly, and reach you if there is an issue with your wallet or a pending transaction. We do not sell your personal data to third parties. Where we share data with payment processors
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or identity verification services, it is only to complete the service you requested. Retention periods vary by data type. Payment records are held for as long as required under applicable financial rules. Account data is held while your account remains open and for a period after
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closure, in line with our legal obligations in the regions where we operate. Availability of all services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.